Client Support Adviser (Fast Protection Team)

£26,450 basic salary + 8% bonus + great team culture!

Looking for a fast-paced role where you can make a real impact behind the scenes? We’re one of the UK’s leading Life Insurance Brokers, and we’re growing our Fast Protection Team(Client Support).

This is a detail-driven, admin-focused role where you’ll manage client journeys end-to-end, helping move families from unprotected to protected. It’s busy, rewarding, and perfect for someone who thrives on organisation, ownership and getting things done.

We’ve featured in the Sunday Times ‘Best Companies to Work For’ list and built an excellent reputation on Trustpilot! Don't just take our word for it, go ahead, check us out!

What you’ll be doing:

Managing client journeys from start to finish with accuracy and care

Proactively progressing cases to keep everything moving

Handling inbound calls and supporting clients when they need it most

Communicating clearly with clients and advisers

Managing sensitive conversations with professionalism and empathy

Keeping systems updated and everything on track

We’re looking for:

Strong attention to detail and solid admin skills

Someone highly organised who can manage multiple cases at once

A confident communicator with a positive attitude

Resilience and the ability to handle challenging conversations

A proactive mindset — someone who takes ownership and solves problems

What’s in it for you?

£26,450 basic salary

8% bonus based on personal and company performance

Industry-leading training and ongoing support

Clear progression opportunities

A supportive, high-performing team environment

Meaningful work that genuinely helps people

Location & start date

Start date: ASAP

Location: Leeds, London or Milton Keynes

Office-based initially, with hybrid options over time

What’s the process like?

Apply with your CV (no AI here, we actually read them!)

Informal chat with Sophie to get to know you

Formal interview at our office

Clear feedback throughout, no ghosting!

Have we enticed you enough?

Apply now and we'll be in touch as soon as possible!