We have a fantastic opportunity for a Controller/Planner to join our team in Wellington, Somerset.

We’re looking for an enthusiastic, organised, and care-focused individual with a passion for delivering outstanding customer service. If you thrive in a fast-paced environment and enjoy coordinating operations that make a real difference to people’s lives, this could be the perfect role for you.

About the Role

As a Controller/Planner, you will be responsible for planning and coordinating the daily transport of patients to and from:

• Outpatient clinics
• Day care centres
• Routine hospital admissions
• Scheduled appointments

You’ll play a vital role in ensuring our Patient Transport Service (PTS) runs efficiently and effectively. This includes managing vehicle and staff resources to meet patient journey requirements, as well as working closely with hospital teams and departments to optimise service delivery.

What We’re Looking For

• Excellent organisational and coordination skills
• Strong communication and customer service abilities
• A proactive and solution-focused approach
• The ability to remain calm under pressure
• A genuine commitment to patient care

Working Pattern

• 37.5 hours per week (full time)
• Primarily Monday to Friday
• Weekend cover required once per month
• Shifts between 07:00 and 20:00