Customer Service and Credit Clerk - 12 MFTC

Stockley Park, occasional travel to Leighton Buzzard

£28K - £30K per annum

My client is seeking an experienced Customer Service and Credit Clerk to join their team on a 12 month contract. You will be responsible for supporting the spare parts team with all daily operational duties. You will be:

• Handling customer enquiries relating to spare parts, including resolving issues and complaints
• Processing credits for spare parts and consumable items
• Investigating invoice queries and recording cases within the dispute management system
• Preparing shipping documentation, including commercial invoices and customs declarations
• Coordinating product collections from customers, internal teams, and third parties via courier services
• Setting up return shipments within the logistics system
• Tracking and reviewing courier performance against agreed service levels
• Acting as a key point of contact for the outsourced warehouse provider and maintaining a strong working relationship
• Working closely with internal teams, customers, suppliers, and third-party logistics partners to ensure smooth operations
• Responding promptly and efficiently to requests from colleagues and customers
• Providing support to Customer Service and Logistics teams when needed
• Carrying out any additional responsibilities as required

The ideal candidate will:

• Have a passion for providing exceptional customer service
• Have excellent communication skills
• Work well within a fast-paced environment
• Have strong attention to detail
• Have a strong working knowledge on Microsoft Office
• Ideally have experience working within a departs department but not essential