Location: Horsham | Full-Time | Permanent | £26k + Commission + Benefits

Join one of the UK’s fastest-growing telecom providers and become the voice of exceptional customer care. At Telecom Acquisitions Ltd (TAL), we don’t just connect homes—we connect people with outstanding service.

About the Role

As a Customer Service Advisor, you’ll be the first point of contact for our valued customers, delivering friendly, efficient, and solution-focused support. Whether it’s a billing query, a technical hiccup, or a general question, you’ll handle it with confidence, clarity, and care.

This is more than just a call centre role—it’s an opportunity to build relationships, solve problems, and make a real difference in the customer journey.

What you will be doing

•  Handling inbound calls from customers with professionalism and empathy
•  Resolving billing queries and explaining charges clearly and accurately
• Managing overflow calls from 1st line technical support, ensuring no customer is left waiting
• Responding to general enquiries about services, packages, and account details
• Handling complaints with tact and urgency, aiming for first-contact resolution
•  Logging all interactions in our CRM system with precision and detail
•  Collaborating with internal teams to escalate and resolve complex issues
• Contributing to service improvement by sharing customer feedback and insights

 What we are looking for

• A natural communicator with a warm, confident phone manner
• Previous experience in a customer service or contact centre environment (telecoms a plus!)
• Strong problem-solving skills and the ability to stay calm under pressure
• Tech-savvy and comfortable navigating multiple systems
• A team player with a proactive, can-do attitude
• Passionate about delivering a 5-star customer experience

Benefits

• Competitive base salary and commission
• 25 days holiday increasing up to 30 days based on length of service and bank holidays
• Birthday leave
• 50% off broadband after probation and free after 2 years
• Local discounts in Horsham
• Salary sacrifice pension scheme
• Aviva Smart Health
• Death in service
• Regular team socials and recognition rewards

Ready to Join Us?

If you’re passionate about people, thrive in a fast-paced environment, and want to be part of a company that’s shaking up the telecoms industry, we’d love to hear from you.