Donations and Data Officer

Salary: £25,000 – £29,000 per annum (depending on experience)
Contract: Permanent
Location: Nottingham (NG5)
Start Date: ASAP

Working Hours:

• 37.5 hours per week
• 9:00–17:00 during initial training (first 3 months)
• Flexible between 08:00–17:00 thereafter
• Hybrid working available after 6 months (2 days from home), or fully office-based if preferred

Interview Process:

• 45-minute interview
• Followed by Excel test (20–30 minutes)

Role Overview

• Support the accurate processing, recording and management of donations
• Provide administrative and data support to fundraising and finance functions
• Ensure high standards of data accuracy and financial integrity
• Contribute to delivering a positive experience for donors and supporters

Key Responsibilities

Donation Processing & Banking

• Process and record donations from multiple channels (cash, cheque, BACS, online platforms, etc.)
• Handle banking of donations in line with procedures
• Process card payments and telephone donations
• Manage website donations and event registrations
• Administer and review direct debit payments

Database & Records Management

• Input and maintain accurate donor and donation records
• Allocate funds correctly to appeals and campaigns
• Keep donor records up to date to support communications and acknowledgements

Reporting & Reconciliation

• Download and reconcile reports from donation platforms
• Ensure accurate data transfer between databases and finance systems
• Meet reporting deadlines in line with finance schedules

Gift Aid & Compliance

• Support Gift Aid processes, including claims and eligibility checks
• Ensure compliance with HMRC regulations
• Maintain data protection standards (GDPR and related legislation)
• Monitor donor consent and communication preferences

Customer Support & Engagement

• Provide excellent service to donors, staff and the public
• Assist with funeral donations and third-party fundraising activities
• Promote best practice in donation handling across departments

Systems & Process Improvement

• Support improvements to database systems and processes
• Assist in developing new ways to capture donations
• Contribute ideas to enhance efficiency and donor experience
• Stay informed on fundraising trends

Team Support

• Act as a professional and welcoming first point of contact for visitors and donors
• Work collaboratively with colleagues across teams

Key Skills & Experience

• Strong attention to detail and accuracy
• Good administrative and data handling skills
• Confident using databases and Excel
• Strong organisational and time management skills
• Good communication and customer service skills
• Ability to handle sensitive financial information with care

INDIB

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