Working hours: Full time - 36 hours per week

Schedule type: Hybrid working – 1 day a week in the office, however this is dependent on business needs / Office based / Remote

The Role

Are you ready to make a real difference in people’s lives while building a rewarding career? At Raven Housing Trust, we’re passionate about creating safe, healthy homes for our residents—and we’re looking for someone who shares that commitment.

As a Tenancy Enforcement Officer, you’ll join a Tenancy Enforcement compliance team tackling some of the most important challenges in housing today. This is your chance to play a key role in improving living conditions and shaping services that truly matter.

This is more than a job—it’s an opportunity to be part of a team that values innovation, collaboration, and customer focus. At Raven, we empower our people to lead with purpose. You’ll join an organisation that values belonging, ownership, and collaboration—where your voice matters and your impact is felt across our communities. We’re proud of our inclusive, supportive culture and our commitment to professional development.

What you'll be doing:

• Deliver case outcomes by managing ASB and tenancy breach cases to agreed targets, deadlines, and quality standards.
• Resolve breaches effectively, recommending proportionate enforcement actions (including injunctions, possession, or eviction) that protect communities and sustain tenancies where possible.
• Achieve corporate and team targets for case resolution, customer satisfaction, and service improvement, driving value for money in all enforcement activity.
• Enhance enforcement processes by contributing to policy and procedure reviews and supporting the development of agile IT systems (e.g. iPC) to reflect good practice and legal updates.
• Lead effective court action by preparing robust evidence, managing DIY court cases, and liaising with solicitors for more complex proceedings.

What you’ll bring

We’re looking for someone who:

• Demonstrates proven experience in managing anti-social behaviour (ASB) cases, tenancy breaches, and enforcement actions within a social housing environment.
• Possesses a strong working knowledge of civil proceedings, including preparing witness statements and supporting documentation.
• Has experience of effective multi-agency working, collaborating with partner organisations to achieve outcomes.
• Is experienced in handling crime and/or anti-social behaviour casework, including assessing complaints, conducting investigations, and compiling legal files.
• Holds a full, clean UK driving licence.

Why join Raven?

At Raven, we’re more than just a housing association — we’re a community focused organisation committed to creating positive change. You’ll be joining a supportive, forward-thinking team where your ideas and expertise will genuinely make a difference.

You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better.

What Raven will offer in return

To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference.

Our reward package includes:

• Competitive salaries
• Fantastic work/life balance with flexible working and generous leave entitlement
• Strong focus on learning and development, with opportunities to grow your skills and career
• Enhanced maternity, paternity, and adoption pay
• Funded health cash plan
• Extensive wellbeing support
• Voucher-based recognition scheme
• Retail discounts

Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

Selection Process

Your application will progress through the following stages:

1. Application Review

Your CV and supporting documents will be reviewed by Reed Recruitment against the essential criteria outlined in the Skills & Experience section of this advert.

Please ensure your CV clearly demonstrates how you meet the required criteria in order to be considered.

2. Telephone / Microsoft Teams Interview

If shortlisted, you will be invited to an initial telephone interview. During this stage, you will be assessed against the Skills & Experience criteria and your overall suitability for the position.

3. Assessment Centre

Successful candidates will be invited to attend a face-to-face Assessment Centre, which will take place on one of the following dates:

• 15th, 16th or 17th June 2026 – To be confirmed

This is the final stage of the selection process and will determine the outcome of your application.

4. Feedback

Feedback will be provided following the Assessment Centre stage.

Please note that feedback is only available to candidates who attend the Assessment Centre. Successful candidates will then be considered for an offer.

Further information

As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application.

All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let the recruitment team know.