• Are you looking for a role where you get to make a real difference for people everyday?
• Do you love working in a busy vibrant environment with others?
• Do you have an understanding of the complex needs affecting older people and their carers?

Be part of our Community Support Team at Age UK Sutton

The Community Support team is Age UK Sutton's front door service, providing regulated Information & Advice to the residents of Sutton. The team support in excess of 3,000 people per year providing a mixture of light touch information provision through to long-term advice provision and casework.

The service provides free, confidential and impartial information and advice to all older people and their families and carers. We work with older people to identify their own goals, set priorities and create a shared action plan whilst maintaining high levels of customer care.

Community Support Advisers play an important part in service delivery. You will undertake initial exploration and diagnosis before deciding whether a client requires basic information and advice, signposting or regulated advice. You will deliver regulated advice to clients predominantly in the areas of welfare benefits, housing, and health and social care. It is vital that advice is delivered in an accessible way for all clients, this includes the ability to offer home visits which is a critical part of this role.

We are looking for a person-centred Adviser who:

• Can effectively communicate accurate and impartial information and advice to older people with a wide range of support and communication needs
• Can manage case work and client relationships to ensure excellent client care and accurate recording of actions, evidence and outcomes
• Can work well with external agencies and our own services

Training and development opportunities are available to all staff.

For further details including a full role profile and person specification, please contact us. We encourage applicants to contact us for an informal chat to discuss the opportunity and working at Age UK Sutton.

We strive to make our recruitment process fully accessible to all applicants and anyone who may require additional support or reasonable adjustments. If you would like to discuss anything with us, including the opportunity for extra time to apply to this role, please contact us. This will not adversely affect your chances of being shortlisted or invited to interview.

Hours: 35 hours per week

Salary: £27,580

Location: Office and community based for home visits, Sutton

Contract: Temporary to September 2027

Final closing date for applications: Friday 19 June 2026

This role is being advertised on a rolling basis, meaning that if we find a suitable candidate, we may close this advertisement. We will review applications as they are received and will invite suitable candidates to interview - you will be contacted to gather your availability should this apply.