Our Litigation Services department provides a complete range of litigation and debt recovery services. Our team are specialists dealing with different debt types in both consumer and commercial. With a focus on both secured and unsecured litigation.

This role involves acting on behalf of a range of clients including leading financial services organisations to deliver a quality and comprehensive litigation and debt recovery service with a client and customer service at the centre of operations. It is a crucial role in making sure that we continue to meet of Service Level Agreements and deliver an excellent client experience.

The main purpose of this role is collecting outstanding unsecured and secured debts utilising both litigation and collection strategies, under supervision by senior staff.

This role is an entry level position and we welcome applicants from those with direct experience but also those who may not meet all the criteria but have the relevant transferable skills and are seeking new opportunities to pursue a career as a Paralegal.

The firm

Shoosmiths is the law firm clients choose for excellent service, incisive thinking and above all for our ability to focus on what matters. From offices across the UK and Brussels, we support some of the world’s most exciting and ambitious businesses; amazing clients making an impact. We empower our people to be their authentic selves and deliver together in supportive teams committed to excellence and innovation. The first top 50 law firm to achieve 'Platinum Standard’ Investors in People, our values and culture are not just words on our website but are the heartbeat of the firm.

We have an outstanding benefits package to complement our competitive remuneration system. In addition to the competitive salaries, great working environment and high-quality work, we believe that all staff should be rewarded for their commitment to the continued success of the firm through a comprehensive and flexible range of benefits.

Main responsibilities

• To manage inbound and outbound calls to a FCA standard which ensures the best outcome for our customers are achieved. This is to include the negotiation of settlement of matters.
• To manage litigation and collections cycles of assigned cases
• File management within the case management system to ensure that our client’s cases are progressed timely and accurately.
• Ensuring that customers information is recorded accurately to our case management system and ensuring clients are kept updated on changes.
• Taking personal responsibility for compliance with all relevant client and internal Service Level Agreements.
• Taking responsibility to ensure that our clients’ accounts are successfully management through the court process to ensure a positive outcome for our clients.
• Making enforcement decisions or recommendations on behalf of our clients and enforcing court judgements.
• Remaining professional and polite at all times.

Skills and experience

• Excellent customer service expertise.
• Strong negotiation, communication and problem solving skills.
• Good written, numeracy and oral communication skills.
• Accuracy and attention to detail.
• IT literate including sound knowledge of Word, Excel and the internet.
• Ability to prioritise, be organised and efficient.
• Flexibility with the capability to adapt to change, new practices and cope under pressure but with the ability to recognise when to seek assistance.
• Able to integrate within a team and able to work on your own initiative.
• Be pro-active and self-motivated with a positive approach.
• Previous experience in an office environment dealing with a high volume of work is desirable.

Desirable skills and experience.

• Previous experience in an office environment involving interaction with clients/customers over the phone
• Previous experience of negotiating with customers to achieve a positive outcome.
• Previous experience in the following: Collections Advisor, Debt Recovery, Recoveries Services, Customer Service, Negotiator Customer Service Administrator, Trainee Customer Care Assistant, Administration Assistant, Receptionist, Call Centre, and Customer Care Administrator.

Click on "Apply Now" to fill the application form on our Careers website and review the Benefits package.