The Opportunity

An exciting opportunity has arisen for an Assistant Property Manager to join a growing and professional property management team. This role is ideal for someone with strong organisational skills and a passion for delivering excellent customer service while managing a varied residential portfolio.

You will play a key role in supporting the management of properties, ensuring maintenance issues are handled efficiently, compliance is maintained, and residents receive a high standard of service.

Key Responsibilities

• Manage a portfolio of residential properties, ensuring high standards of service are delivered
• Oversee reactive maintenance, raising job orders and coordinating contractors effectively
• Act as a key point of contact for residents, leaseholders, and clients
• Respond to customer queries via phone and email within agreed timeframes
• Provide regular updates to customers on ongoing works, projects, and queries
• Conduct site visits and produce detailed reports within set deadlines
• Coordinate major works, ensuring all legal notices and processes are followed
• Liaise with contractors, obtain quotes, and ensure value for money
• Assist with budgeting and monitor expenditure against budgets
• Support the preparation and distribution of newsletters and resident communications
• Attend and support resident meetings, AGMs, and client meetings, including minute taking
• Manage insurance claims and related processes where required

Compliance & Administration

• Ensure properties remain compliant with all relevant legislation including H&S, Fire Risk Assessments, and asbestos regulations
• Maintain accurate records, documentation, and reports within internal systems
• Ensure all documentation, contracts, and communications are stored correctly
• Produce reports, budgets, and updates in line with deadlines
• Support the preparation of seller packs and property-related documentation

What We’re Looking For

• Previous experience in property management or a similar role
• Good understanding of residential property management processes and compliance
• Strong organisational skills with the ability to manage multiple tasks
• Excellent communication skills, both written and verbal
• Ability to work independently and manage workloads effectively
• Proactive and customer-focused approach
• Experience using property management systems (e.g. Qube) desirable
• Working knowledge of Microsoft Office (Word, Excel)

Desirable

• Progress towards or completion of a recognised property qualification (e.g. IRPM)
• Experience managing budgets and contractor relationships

Personal Attributes

• Professional, reliable, and detail-oriented
• Strong problem-solving skills and ability to adapt to changing priorities
• Team player with a positive and proactive attitude
• Committed to continuous learning and development

What’s on Offer

• Opportunity to develop within a growing property management team
• Ongoing training and professional development
• Varied and fast-paced role with real responsibility
• Supportive and collaborative working environment