Company Description

VUE are industry leaders both in Telematics and Insurtech. Our solutions are used every day by some of the UK's biggest fleets and insurers, helping them to improve vehicle safety, reduce risk and ultimately save lives. 

With this at the forefront of everything we do, we are a business that is continually growing and looking to develop. Our team is made up of like-minded, driven individuals, who support each other, are proactive and work together to continually progress whilst striving to provide our customers with exceptional service. 

Job Description

As a Customer Service Advisor, you’ll be the first point of contact for customers, assisting with product and software-related queries. You’ll manage customer issues from order fulfilment to technical support, ensuring a seamless and professional experience.

This role requires you to coordinate timely responses to customer incidents and requests, escalate when necessary, and maintain clear communication throughout. You’ll apply problem-solving skills and an analytical approach to deliver effective resolutions while upholding excellent customer service standards.

We would love to welcome you to our office, working 37.5 hours from Monday to Friday.

Your responsibilities day to day will be… 

• Handle customer queries across phone, email, and Zendesk, providing timely and professional support for product, service, and software issues.
• Troubleshoot and resolve technical issues, escalating complex cases when needed, while maintaining clear communication and accurate records throughout.
• Manage system onboarding, commissioning requests, account maintenance (e.g., password resets), and ensure efficient ticket prioritisation and resolution.
• Process and update customer orders, pro forma invoices, and pricing, ensuring accuracy in dispatch, delivery coordination, and CRM data management.
• Liaise with internal teams across production, installation, development, and accounts to meet customer needs and deadlines.
• Monitor support systems, investigate alerts, and document all actions thoroughly to ensure quality outcomes and compliance with internal procedures.
• Proactively identify recurring issues, suggest improvements, support IT-related projects, and contribute to enhancing customer service processes

Qualifications

• A strong customer focus with excellent communication skills.
• Proactive problem-solving and accountability for outcomes.
• Ability to prioritise tasks and stay organised under pressure.
• Confidence using software systems and learning new tools.
• Team-oriented, collaborative, and resilient.
• Attention to detail and sound judgement when escalating.
• A mindset for continuous improvement and innovation.
• Commitment to our company values.
• Willing to learn technical tasks.
• 2 years minimum previous customer service experience
• Good working knowledge of ticketing systems

Additional Information

What can you expect of us? 

• A friendly culture that mirrors our proposition to our customers.  
• A fast-growing organisation that defines itself as being agile and innovative 
• A drive for continuous improvement, which you will be empowered to get behind from day one.  
• A hard working, fun, efficient, respectful, positive, supportive, innovative, and ambitious environment 
• A commitment to building an environment that welcomes individuals who embrace progressive values and a 'One Team' ethos. 

#LI-JW1

Still Curious?

If you feel we are a good match for each other, you can apply online now!

If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via .

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Note to recruitment agencies:

We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.

PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.