Your new company
A well-established organisation with offices in Thetford.

Your new role
This is a newly created temporary Parking Assistant/Customer Services job to support my client through a busy period. You will be working as part of an experienced and collaborative team. This is primarily a customer service role, but may also involve a range of general support functions including, administration, contractor liaison, and support for ensuring that everything in this business unit runs smoothly.

Key work areas include:

• Monitor the shared parking inbox, responding to car parking queries from the public, as well as internal general enquiries.
• Handle visitor queries over the phone when required, and action any call back requests from our visitors.
• Liaise with external contractors and suppliers to manage parking equipment service requests raised by our internal district teams.
• Process visitor refunds as required.
• Support the Membership team on parking issues.
• Any other parking related tasks reasonably requested by your line manager.

What you'll need to succeed
To succeed in this role, you will require

• Exemplary written and oral customer service skills.
• Excellent organisation and communication skills.
• Proven administrative ability and strong attention to detail.
• Competent IT user with experience of Microsoft suite of applications (Excel, Word, Teams and Outlook).

What you'll get in return
In return, you will be offered:

• 37 hours per week
• Core hours 9-5
• Hybrid working pattern
• On-site parking
• Start date 1st June
• Expected duration, through to 13th September

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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