Our client, a distinguished leader in mechanical breakdown warranties, roadside assistance, and vehicle maintenance contracts with over 40 years of industry experience operating across nine European markets, is seeking a highly motivated Technical Incident Manager to join their team in Thame. This role offers the opportunity to work within a reputable organisation committed to excellence and customer satisfaction.
Benefits:
Competitive starting salary up to £24,400 per annum, dependent on experience
Overtime paid at time and a half for Saturday morning shifts
35-hour workweek, Monday to Friday, 9:00am – 5:00pm, with a 1-hour unpaid lunch break
Hybrid working model: 3 days in the office, 2 days remote after a 6-month probation period
Paid Saturday mornings (1 in 4 Saturdays), 9:00am – 1:00pm
25 days holiday allowance, increasing to 27 with length of service, plus bank holidays and your birthday off
Annual leave buyback scheme
Auto-enrolment pension scheme with a 5% employee contribution and 4% employer contribution
Private healthcare and employee discounts on warranty products after probation
Enhanced maternity/paternity pay, death in service, and critical illness cover
Excellent career progression prospects within a well-established company
Duties of a Technical Incident Manager:
Handle customer calls and emails professionally, ensuring clear and coherent communication
Technical Incident Managers build customer claims by recording relevant information accurately and passing details to appropriate teams
Liaise with customers, dealers, and repairers regarding queries and estimates
Support the claims team by ensuring timely processing of claims invoices and maintaining accurate records
Keep Technical Incident Technicians updated with relevant claim information
Assist other departments as required, demonstrating flexibility and team collaboration
Maintain administrative accuracy and organisation across daily tasks
Promote company values and uphold high standards of integrity and professionalism
Requirements of a Technical Incident Manager:
Strong customer service skills with confidence in verbal and written communication
IT literate, proficient in Microsoft Word and Outlook
Organised and methodical approach to administrative duties
Ability to work effectively within a team environment
Problem-solving mindset with initiative and reliability
While technical knowledge of motor vehicles is beneficial, it is not essential
Demonstrating integrity, accountability, and a proactive attitude is vital
Contact Josh Buck, Automotive Recruitment Specialist at Perfect Placement covering Thame and Oxfordshire, today to discover more about this fantastic Technical Incident Manager opportunity.
Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today.