Relationship Support officer

Harrow

Permanent

Salary circa £35,000

The Relationship Support Officer (RSO) is primarily responsible for assisting the Branch or Relationship Manager in effective

client portfolio management; strong communication skills and the confidence to manage frequent client contact is a key

requirement.

The Job holder will become familiar with a specific client portfolio, develop an understanding of client requirements, plus

knowledge of the Bank's range of products (Corporate/Commercial/SME Banking) The RSO will provide support to the

Branch/RM in the following core processes, Credit proposal processing, relationship facilitation, analysis/documentation and

customer service and will liaise with Branch Operations Staff in execution of these duties.

Skills and Competencies

• Financial analysis

• Credit writing skills

• Working level general understanding of Legal documentation, property insurance documents and valuation reports

• Computer literate with working knowledge of word processing and database software as well as competent in internet

usage

• Strong verbal and written communication skills

• Preferably bilingual (English and Urdu / and or Punjabi)

• Willing team player

• Knowledge of banking operations and regulations

Attributes

• Collaboration (Teamwork)

• Resilience

• Detailed Oriented

• Professional conduct

• Productive

• Flexible

• Motivated