We are seeking a dedicated Customer Relations Advisor to join our dynamic team.

This role involves handling a variety of customer complaints and disputes, ensuring timely and effective resolutions in compliance with regulatory standards.

The ideal candidate will be detail-oriented and have the ability to work autonomously under minimal supervision.

The specific responsibilities of this role include:

• Analyse complaints to assess risk and identify potential regulatory breaches or operational incidents.
• Investigate complaints thoroughly in conjunction with third parties and other teams within the business.
• Manage Data Subject Access Requests from customers and third parties, including data gathering, compilation, verification, redaction, exclusions, and dispatch.
• Maintain accurate records of complaint progress and outcomes using the complaints management system.
• Ensure complaints are responded to within regulatory timescales.
• Analyse and communicate complaint trends to the management team.
• Act as a point of reference for other department members for all complaint-related tasks.
• Demonstrate flexibility to work within all areas of the department as required by workload fluctuations.

The successful candidate will possess the following attributes:

• Previous experience in a customer services environment.
• Excellent communication skills, capable of liaising with all levels of colleagues and customers.
• Strong decision-making skills and great attention to detail.
• Ability to work to deadlines and manage multiple tasks efficiently.