Account Manager (Service & Delivery Lead)
Bridgend

Yolk Recruitment are supporting a sustainable energy business specialising in portable and off-grid power systems, with the search for an Account Manager to join their growing UK team in a newly created Service & Delivery Lead role.

This is a key role responsible for overseeing the customer journey once a contract is secured, ensuring a smooth transition from sale through to installation, commissioning and long-term operational support. You'll work closely with the UK sales team, global service teams and installation partners to ensure projects are delivered efficiently and customers receive a consistent, high-quality service.

You will take full ownership of customer onboarding, managing everything from commercial agreements and finance processes through to installation readiness and ongoing service delivery. Acting as the main commercial and operational contact post-sale, you'll play a critical role in ensuring customers feel supported and confident throughout their journey.

What you'll be doing

• Taking ownership of the end-to-end delivery of customer projects from order confirmation through to operational deployment
• Managing customer onboarding, including contracts, commercial agreements and service setup
• Coordinating installation, commissioning and onboarding activities with internal teams, global service teams, partners and customers
• Acting as the main commercial and operational point of contact for customers following the sales process
• Managing delivery timelines and ensuring installations meet technical and operational standards
• Identifying delivery risks, resolving issues early and escalating where required
• Handling customer queries and faults, ensuring issues are dealt with professionally and efficiently
• Monitoring service performance, warranty trends and recurring issues to support continuous improvement
• Developing and documenting clear processes and frameworks around delivery, onboarding and service coordination
• Ensuring installers and partners are fully prepared, with appropriate planning and contingency measures in place
• Tracking delivery milestones, service performance and operational KPIs
• Maintaining strong customer relationships and ensuring operational issues are resolved quickly
• Liaising with multiple internal teams to ensure a consistent and high-quality customer experience

What we're looking for

• Experience in a customer facing role for service delivery, operations, project delivery or customer operations within a technical or engineering-led environment
• Experience coordinating multiple stakeholders across projects
• Background supporting technical products or systems (ideally within vehicle, electrical, energy or equipment sectors)
• Ability to understand and communicate technical solutions to customers (training on product will be provided)
• Experience improving or implementing operational processes, with the confidence to suggest new ways of working
• Strong organisational skills and a process-driven approach
• Confident handling escalations and resolving complex service issues in a professional manner
• Strong communication skills with the ability to build trust with customers
• A proactive, resilient and confident character
• Experience using CRM or service management systems
• Full UK driving licence and willingness to travel to customer sites

What you'll get in return

• Salary up to £45,000 depending on experience
• Monday to Friday, 9:00am - 5:00pm
• Pool car available for travel
• Subsidised gym and canteen
• Free on-site parking
• Easily accessible location from the M4
• Opportunity to join a growing business at an exciting stage of expansion, with real scope to shape how the UK operation develops