Relationship Manager (Card & Payments) - Senior Associate

210727327

T08:29:41+00:00

London

Program & Project Management

Full time

Are you ready to help launch a pioneering practice within a global leader? At JPMorganChase, you'll be part of a dynamic team that's building a new Payment Network Office from scratch-a start-up within a scale-up, where your ideas and energy will shape the future of payments. You'll have the opportunity to drive strategic alliances, create innovative solutions, and make a real impact on how we connect with customers. This is your chance to grow your career, collaborate with talented colleagues, and be part of something truly exciting.

Job Summary:

As a Relationship Manager on the Card Payment Networks team in the Payment Network Office, you will help build and grow a new practice dedicated to revolutionizing our payment network partnerships. You will work within a collaborative, entrepreneurial environment, supporting strategic initiatives and operational excellence as we launch this new function. You'll be at the heart of a team that values innovation, agility, and cross-functional collaboration, making a meaningful impact on Chase's payment strategy and customer experience.

Job Responsibilities:

• Build, manage, and grow relationships with key card networks, driving joint initiatives and launching new offerings that support Chase's product and business objectives
• Serve as the central point of contact for network escalations, ensuring communication, timely execution, issue resolution, and alignment of strategy across JPMorganChase
• Support the execution and management of complex commercial agreements, SOWs, and amendments in partnership with Corporate Development & Legal
• Collaborate with Product, Engineering, Legal, Compliance, Risk, Marketing, Finance, and Operations to drive alignment, support product innovation, and ensure successful execution of network-related initiatives
• Analyze and communicate regulatory changes and legal matters impacting card payment network relationships to assess and address implications for Chase
• Implement, track, and analyze network rules, announcements, and standards; develop actionable plans to address gaps and safeguard Chase's interests
• Represent Chase at industry forums and partner events, strengthening Chase's reputation as a leader and innovator in payments

Required qualifications, capabilities, and skills:

• Demonstrate experience in payments, card networks, issuing/acquiring, or financial services in a partner or relationship management role
• Show working knowledge of card issuing economics, scheme rules, and key operational processes (auth, clearing, chargebacks/disputes, fraud controls, tokenization, BIN management)
• Manage cross-functional initiatives with high business impact
• Communicate effectively with strong written and verbal skills
• Resolve issues and escalations to closure with structured root cause analysis and follow-ups
• Understand the UK/EU payments environment (e.g., FCA, PSR, SCA/3DS) and scheme compliance expectations

Preferred qualifications, capabilities, and skills:

• Bring experience at a major card network (e.g., Visa, Mastercard, Amex) or large financial institution

If you're looking for a role where you can help build something new, drive innovation, and be part of a high-energy team, this is your opportunity. Join us and help shape the future of payments at JPMorganChase.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.